— TIZZAH LEGAL

Terms & conditions.

The agreement that governs your use of the Tizzah website, products and services — written in line with applicable laws of India.

EFFECTIVE — [INSERT DATE]
CONSUMER ACT 2019
Compliant
DPDP ACT 2023
Data protected
SECURE PAYMENTS
Trusted gateways
15-DAY RESOLUTION
Grievance target

Welcome to the Tizzah Official Website. These Terms & Conditions ("Terms") govern your access to and use of the Tizzah website, products, services and related platforms operated by Tizzah ("Company", "we", "our", or "us").

By accessing the website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms, along with our Shipping Policy, Return & Refund Policy, and Privacy Policy.

— PREPARED IN ACCORDANCE WITH
  • Consumer Protection Act, 2019
  • Consumer Protection (E-Commerce) Rules, 2020
  • Information Technology Act, 2000
  • Digital Personal Data Protection Act, 2023
  • Applicable Indian contract and intellectual property laws
01

Eligibility

By using this website, you confirm that:
  • You are at least 18 years of age.
  • You are legally capable of entering into binding contracts under Indian law.
  • All information provided by you is accurate and truthful.
Tizzah reserves the right to suspend or terminate access if false information or fraudulent activity is detected.
02

Account responsibility

Customers may create an account to place orders, save addresses, track shipments, access order history, and use store credits.
— YOU ARE RESPONSIBLE FOR
  • Maintaining account confidentiality.
  • Securing passwords and OTPs.
  • Restricting unauthorized access.
— NOTIFY US IMMEDIATELY OF
  • Suspected account misuse.
  • Unauthorized login.
  • Fraudulent activity.
Tizzah shall not be liable for any loss caused due to negligence in protecting account credentials. Multiple fake or abusive accounts are strictly prohibited.
03

Products & product information

Tizzah makes reasonable efforts to ensure accurate product descriptions, pricing, sizing, and imagery. However:
  • Slight colour variations may occur due to screen settings, lighting, or photography.
  • Minor variations in print placement, stitching, texture, or finish may occur.
  • Product availability is subject to stock.
All product images are for illustrative purposes only. Tizzah reserves the right to modify product details, update pricing, discontinue products, or correct listing errors without prior notice.
04

Pricing & payments

All prices displayed on the website are in Indian Rupees (INR) unless otherwise specified, and may include applicable taxes unless stated otherwise. Tizzah currently accepts prepaid payments only and does not offer Cash on Delivery (COD).
— ACCEPTED PAYMENT METHODS
  • UPI
  • Debit / Credit Cards
  • Net Banking
  • Wallets
  • Third-party payment gateways
All payments are processed through secure third-party payment providers. Tizzah does not store complete payment card details.
05

Order acceptance & processing

Placing an order does not guarantee final acceptance. After order placement, payment verification, stock confirmation, fraud screening, and address validation may be conducted before processing.
— WE MAY REJECT, CANCEL OR LIMIT ORDERS FOR
  • Suspected fraud.
  • Duplicate orders.
  • Pricing errors.
  • Stock unavailability.
  • Security concerns.
  • Policy abuse.
If payment has already been made for a cancelled order, eligible refunds shall be initiated to the original payment method within reasonable timelines.
06

Order cancellation

Customers may request cancellation only before the order is marked as "Processed". Once processing or packaging begins:
  • Cancellation may not be possible.
  • Modifications may not be possible.
  • Address changes may not be possible.
Tizzah reserves the right to refuse post-processing cancellation requests.
07

Shipping & delivery

Shipping timelines are estimates and may vary depending on delivery location, courier operations, weather conditions, public holidays, and force majeure events.
— YOU WILL RECEIVE
  • Shipment tracking details.
  • Courier information.
  • Dispatch confirmation.
Tizzah works with third-party logistics partners for deliveries. While we make reasonable efforts to assist with shipment-related issues, delivery operations are handled by external courier partners. Full shipping terms are governed by the Shipping Policy available on the website.
08

Return, exchange & refund policy

Returns and exchanges are governed by the official Return & Refund Policy. Key conditions include:
  • Return or exchange request within 48 hours of delivery.
  • Product must be unused, unwashed, and with original tags & packaging.
  • Store credit or exchange available in eligible cases.
  • Refunds only for wrong or damaged products with mandatory unboxing video proof.
Tizzah reserves the final right to approve or reject requests after inspection.
09

Store credit policy

Approved store credits:
  • Are non-transferable.
  • Cannot be converted to cash.
  • May be single-use.
  • May have validity limitations.
Store credits can only be used on future purchases made through the official Tizzah website. Unused or expired store credits may not be reinstated.
10

Website usage restrictions

Users shall not:
  • Misuse the website or interfere with its operations.
  • Engage in fraud or attempt unauthorized access.
  • Scrape website content or copy designs and product images.
  • Distribute malware.
  • Post unlawful, abusive, defamatory, or misleading content.
Any misuse may result in account suspension, permanent ban, cancellation of orders, or legal action.
11

Intellectual property rights

All intellectual property on the website belongs exclusively to Tizzah unless otherwise stated, including logos, product designs, graphics, website design, photographs, branding, videos, text, and artwork.
No content may be copied, reproduced, modified, sold, distributed, or commercially used without prior written permission. Unauthorized usage may result in legal proceedings under applicable intellectual property laws.
12

User reviews & content

Customers may voluntarily post reviews, ratings, testimonials, and feedback. By submitting content, users grant Tizzah the right to display, publish, reproduce, and use such content for marketing and promotional purposes.
— WE MAY REMOVE CONTENT THAT IS
  • False or misleading.
  • Abusive or offensive.
  • Spam or defamatory.
  • Policy-violating.
13

Privacy & data protection

Tizzah values customer privacy and processes personal data in accordance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and applicable Indian data protection laws.
— DATA WE MAY COLLECT
  • Name.
  • Contact information.
  • Shipping details.
  • Payment references.
  • Order history.
— YOU MAY CONTACT US REGARDING
  • Data correction.
  • Deletion requests.
  • Consent withdrawal.
  • Privacy concerns.
By using the website, customers consent to the collection and processing of necessary data. Detailed information is available in the Privacy Policy.
14

Fraud prevention & security

Tizzah maintains strict fraud prevention protocols. Orders may be delayed, verified, cancelled, or restricted if suspicious activity is detected.
— WE RESERVE THE RIGHT TO
  • Request identity verification.
  • Refuse high-risk transactions.
  • Blacklist abusive users.
  • Deny future access.
Fake claims, fake payment proofs, manipulated unboxing videos, chargeback abuse, or policy misuse may result in legal action.
15

Limitation of liability

To the maximum extent permitted under applicable law, Tizzah shall not be liable for:
  • Indirect or business losses.
  • Emotional distress.
  • Delayed deliveries or courier-related issues.
  • Technical interruptions or temporary website downtime.
  • Force majeure delays.
Tizzah's maximum liability in any case shall not exceed the amount paid by the customer for the relevant order. Nothing in these Terms limits statutory consumer rights available under Indian law.
16

Force majeure

Tizzah shall not be held liable for delays or failure caused due to events beyond reasonable control, including:
  • Natural disasters and floods.
  • Riots, war or strikes.
  • Cyber attacks.
  • Transportation failures.
  • Governmental restrictions.
  • Pandemics and logistics disruptions.
17

Third-party services

The website may use or integrate third-party services, including payment gateways, logistics providers, analytics tools, and marketing platforms.
Tizzah is not responsible for the independent policies or actions of such third parties. Users are encouraged to review third-party policies separately where applicable.
18

Termination of access

Tizzah reserves the right to suspend accounts, terminate website access, or cancel transactions without prior notice in cases involving:
  • Policy violations.
  • Fraudulent behaviour.
  • Abuse of services.
  • Unlawful conduct.
19

Governing law & jurisdiction

These Terms shall be governed by the laws of India. Any disputes arising from these Terms shall be subject to the jurisdiction of competent courts in [Your City/State], India.
20

Grievance redressal officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and applicable Indian laws, Tizzah has appointed a Grievance Redressal Officer.
Officer
[To Be Updated]
Designation
Grievance Redressal Officer
Email
[To Be Updated]
Acknowledgment
Within 48 hours
Resolution target
Within 15 working days
When raising a complaint, please include your order ID, full name, contact information, issue details, and any supporting proof or documents.
21

Policy updates

Tizzah reserves the right to update, modify, or revise these Terms & Conditions at any time without prior notice.
Updated Terms become effective immediately upon publishing on the website. Customers are advised to review these Terms periodically.
— QUESTIONS ABOUT THESE TERMS

We're happy to clarify.

If anything here needs explaining, reach out to our team and we'll walk you through it.

Contact support
These Terms are governed by the laws of India. Any disputes arising from these Terms shall be subject to the jurisdiction of competent courts in [Your City/State], India. Tizzah reserves the right to update or revise these Terms at any time without prior notice; updated Terms become effective immediately upon publishing. Customers are advised to review these Terms periodically.