— TIZZAH LEGAL

Terms &conditions.

The agreement that governs your use of the Tizzah website, products and services — written in line with applicable laws of India.

EFFECTIVE — 29 AUGUST 2026
CONSUMER ACT 2019
Compliant
DPDP ACT & RULES
Data protected
SECURE PAYMENTS
Trusted gateways
15-DAY RESOLUTION
Grievance target

These Terms & Conditions govern access to and use of the Tizzah website, products and services. Tizzah is owned and operated by Hamdani International, Porbandar, Gujarat, India. References to ‘Tizzah’, ‘Company’, ‘we’, ‘our’ or ‘us’ in these Terms refer to Hamdani International operating the Tizzah brand.

By accessing the website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms, along with our Shipping Policy, Returns & Resolution Policy, and Privacy Policy.

— PREPARED IN ACCORDANCE WITH
  • Consumer Protection Act, 2019
  • Consumer Protection (E-Commerce) Rules, 2020
  • Information Technology Act, 2000
  • Digital Personal Data Protection Act, 2023
  • Digital Personal Data Protection Rules, 2025
  • Applicable Indian contract and intellectual property laws
01

Eligibility

By using this website, you confirm that:
  • You are at least 18 years of age.
  • You are legally capable of entering into binding contracts under Indian law.
  • All information provided by you is accurate and truthful.
Tizzah reserves the right to suspend or terminate access if false information or fraudulent activity is detected.
02

Account responsibility

Customers may create an account to place orders, save addresses, track shipments, access order history, and use store credits.
— YOU ARE RESPONSIBLE FOR
  • Maintaining account confidentiality.
  • Securing passwords and OTPs.
  • Restricting unauthorized access.
— NOTIFY US IMMEDIATELY OF
  • Suspected account misuse.
  • Unauthorized login.
  • Fraudulent activity.
Tizzah shall not be liable for any loss caused due to negligence in protecting account credentials. Multiple fake or abusive accounts are strictly prohibited.
03

Products & product information

Tizzah makes reasonable efforts to ensure accurate product descriptions, pricing, sizing, and imagery. However:
  • Slight colour variations may occur due to screen settings, lighting, or photography.
  • Minor variations in print placement, stitching, texture, or finish may occur.
  • Product availability is subject to stock.
All product images are for illustrative purposes only. Tizzah reserves the right to modify product details, update pricing, discontinue products, or correct listing errors without prior notice. Minor variations that do not materially alter the advertised product will not be treated as defects. However, a product that is materially different from its website description, specifications or images may qualify as an eligible product claim, subject to the Returns & Resolution Policy.
04

Pricing & payments

All prices displayed on the website are in Indian Rupees (INR) unless otherwise specified, and may include applicable taxes unless stated otherwise. Tizzah currently accepts prepaid payments only and does not offer Cash on Delivery (COD).
— ACCEPTED PAYMENT METHODS
  • UPI
  • Debit / Credit Cards
  • Net Banking
  • Wallets
  • Third-party payment gateways
All payments are processed through secure third-party payment providers. Tizzah does not store complete payment card details.
05

Order acceptance & processing

Placing an order does not guarantee final acceptance. After order placement, payment verification, stock confirmation, fraud screening, and address validation may be conducted before processing.
— WE MAY REJECT, CANCEL OR LIMIT ORDERS FOR
  • Suspected fraud.
  • Duplicate orders.
  • Pricing errors.
  • Stock unavailability.
  • Security concerns.
  • Policy abuse.
If Tizzah cancels an order because it cannot accept or fulfil the order after payment has been received, the amount paid for the cancelled or unfulfilled order will be returned to the original payment method within a reasonable period. This applies only to a Tizzah-initiated cancellation or an order Tizzah cannot fulfil and is separate from a customer product claim.
06

Customer Cancellation

Once an order has been successfully placed, it cannot be cancelled. All orders placed with TIZZAH are final for cancellation purposes. Customer-requested cancellation is not available before processing, after processing, during packaging, after dispatch or at any other stage. This cancellation restriction does not prevent an eligible size exchange under the separate Returns & Exchange Policy. No refund to the original payment method, bank account, card or UPI will be issued for a customer cancellation request. Store credit will also not be issued for a customer cancellation request. Refusing delivery will not be treated as a valid cancellation. Orders refused without prior written authorisation from TIZZAH will be handled under the Refused Delivery and Return-to-Origin Policy. This section does not apply when TIZZAH itself cancels an order because it cannot accept or fulfil it. In that situation only, the amount paid for the cancelled or unfulfilled order will be returned to the original payment method within a reasonable period.
07

Shipping & delivery

Shipping timelines are estimates and may vary depending on delivery location, courier operations, weather conditions, public holidays, and force majeure events.
— YOU WILL RECEIVE
  • Shipment tracking details.
  • Courier information.
  • Dispatch confirmation.
Tizzah works with third-party logistics partners for deliveries. While we make reasonable efforts to assist with shipment-related issues, delivery operations are handled by external courier partners. Full shipping terms are governed by the Shipping Policy available on the website.
08

Refused Delivery & Return to Origin

If a customer refuses delivery without prior written authorisation from Tizzah, the order will be treated as closed due to customer refusal. No refund will be issued to the original payment method, bank account, card or UPI. In rare and exceptional circumstances involving a genuine and verifiable reason, Tizzah may consider issuing partial store credit at its sole discretion. Store credit is not guaranteed and will not automatically equal the full order value.
Any store credit, if approved, will be processed only after the parcel has been safely returned to Tizzah and its contents have passed inspection. The amount will be calculated after deducting the original shipping cost, Return-to-Origin or return-shipping charges, and applicable handling costs. No refund or store credit will be processed while the parcel is still in return transit. If Tizzah instructed the customer in writing to refuse delivery because of a verified shipping, package or Tizzah-related issue, the case will be reviewed separately under the applicable claim policy.
09

Returns, Claims & Resolution Policy

General change-of-mind returns, refunds or exchanges to another design or product are not accepted. If a customer needs a different size, they must contact TIZZAH at care@tizzah.com within 48 hours of delivery. Once the exchange request is reviewed and approved, TIZZAH will arrange pickup of the existing order. The customer should not arrange or pay for their own return courier unless TIZZAH specifically instructs them to do so. After TIZZAH receives the returned piece, it will be inspected before the exchange is approved. It must be completely unused and unworn, unwashed, in its original condition, with all original tags attached and all original packaging intact, and must have no perfume, makeup, stains, alterations, damage, washing or other signs of wear or use. Size exchanges are for size changes only on the same product and do not permit switching to another design or product. A request must be raised within 48 hours of confirmed delivery for both a normal size exchange and a damaged, defective, incorrect, missing or materially different product claim. The evidence requirements differ: normal size exchanges do not require an unboxing video, while the item claims do. Every damaged, defective, incorrect or missing-item claim must include the order details, clear supporting photographs and one complete, continuous and unedited unboxing video recorded from the sealed package through the full unpacking. A normal size exchange does not require an unboxing video.
Once an approved size-exchange item passes inspection, TIZZAH will dispatch the requested available size of the same product. If the requested size is unavailable, or the product is completely sold out, store credit for the eligible value will be issued for a future purchase. For an approved damaged, defective, incorrect or missing-item claim, replacement of the exact same product will be provided first. If that replacement is unavailable, the applicable store-credit resolution will be used. Cash refunds to the original payment method, bank account, card or UPI are not offered for normal size exchanges or customer product claims, except where required by applicable law.
10

Store credit policy

Store credit may be issued when an approved damaged, defective, incorrect or missing-item claim passes inspection and the exact same replacement product is unavailable, or when an approved size-exchange item passes inspection and the requested size is unavailable or the product is completely sold out. For a size exchange, store credit will be issued for the eligible value.
  • Will equal the eligible value determined under the applicable policy.
  • Is non-transferable.
  • Cannot be converted into cash.
  • Cannot be transferred to a bank account, card, UPI or original payment method.
  • May be used only for future purchases on the official Tizzah website.
  • Will have any applicable validity period clearly communicated at the time of issuance.
Store credit is not a cash refund and cannot be returned to a bank account, card, UPI or the original payment method. Replacement of the same product remains the first resolution for an item claim. For a size exchange, the requested available size of the same product is dispatched after inspection; store credit is used only when that size is unavailable or the product is completely sold out.
11

Website usage restrictions

Users shall not:
  • Misuse the website or interfere with its operations.
  • Engage in fraud or attempt unauthorized access.
  • Scrape website content or copy designs and product images.
  • Distribute malware.
  • Post unlawful, abusive, defamatory, or misleading content.
Any misuse may result in account suspension, permanent ban, cancellation of orders, or legal action.
12

Intellectual property rights

All intellectual property on the website belongs exclusively to Tizzah unless otherwise stated, including logos, product designs, graphics, website design, photographs, branding, videos, text, and artwork.
No content may be copied, reproduced, modified, sold, distributed, or commercially used without prior written permission. Unauthorized usage may result in legal proceedings under applicable intellectual property laws.
13

User reviews & content

Customers may voluntarily post reviews, ratings, testimonials, and feedback. By submitting content, users grant Tizzah the right to display, publish, reproduce, and use such content for marketing and promotional purposes.
— WE MAY REMOVE CONTENT THAT IS
  • False or misleading.
  • Abusive or offensive.
  • Spam or defamatory.
  • Policy-violating.
14

Privacy & data protection

Tizzah values customer privacy and processes personal data in accordance with the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, the Information Technology Act, 2000, and other applicable Indian data-protection laws.
— DATA WE MAY COLLECT
  • Name.
  • Contact information.
  • Shipping details.
  • Payment references.
  • Order history.
— YOU MAY CONTACT US REGARDING
  • Data correction.
  • Deletion requests.
  • Consent withdrawal.
  • Privacy concerns.
By using the website, customers consent to the collection and processing of necessary data. Detailed information is available in the Privacy Policy.
15

Fraud prevention & security

Tizzah maintains strict fraud prevention protocols. Orders may be delayed, verified, cancelled, or restricted if suspicious activity is detected.
— WE RESERVE THE RIGHT TO
  • Request identity verification.
  • Refuse high-risk transactions.
  • Blacklist abusive users.
  • Deny future access.
Fake claims, fake payment proofs, manipulated unboxing videos, chargeback abuse, or policy misuse may result in legal action.
16

Limitation of liability

To the maximum extent permitted under applicable law, Tizzah shall not be liable for:
  • Indirect or business losses.
  • Emotional distress.
  • Delayed deliveries or courier-related issues.
  • Technical interruptions or temporary website downtime.
  • Force majeure delays.
Tizzah's maximum liability in any case shall not exceed the amount paid by the customer for the relevant order. Nothing in these Terms limits statutory consumer rights available under Indian law.
17

Force majeure

Tizzah shall not be held liable for delays or failure caused due to events beyond reasonable control, including:
  • Natural disasters and floods.
  • Riots, war or strikes.
  • Cyber attacks.
  • Transportation failures.
  • Governmental restrictions.
  • Pandemics and logistics disruptions.
18

Third-party services

The website may use or integrate third-party services, including payment gateways, logistics providers, analytics tools, and marketing platforms.
Tizzah is not responsible for the independent policies or actions of such third parties. Users are encouraged to review third-party policies separately where applicable.
19

Termination of access

Tizzah reserves the right to suspend accounts, terminate website access, or cancel transactions without prior notice in cases involving:
  • Policy violations.
  • Fraudulent behaviour.
  • Abuse of services.
  • Unlawful conduct.
20

Governing law & jurisdiction

These Terms shall be governed by the laws of India. Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of Porbandar, Gujarat, India.
21

Grievance redressal officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and applicable Indian laws, Tizzah has appointed a Grievance Redressal Officer.
Officer
Basir Ali
Designation
Grievance Redressal Officer
Email
care@tizzah.com
Acknowledgment
Within 48 hours
Resolution target
Within 15 working days
When raising a complaint, please include your order ID, full name, contact information, issue details, and any supporting proof or documents.
22

Policy updates

Tizzah reserves the right to update, modify, or revise these Terms & Conditions at any time without prior notice.
Updated Terms become effective immediately upon publishing on the website. Customers are advised to review these Terms periodically.
— QUESTIONS ABOUT THESE TERMS

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These Terms shall be governed by the laws of India. Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of Porbandar, Gujarat, India. Tizzah reserves the right to update or revise these Terms at any time without prior notice; updated Terms become effective immediately upon publishing. Customers are advised to review these Terms periodically.