— TIZZAH POLICY

RETURNS. CLEARLYDEFINED.

A clear and considered policy for eligible size exchanges and claims involving damaged, defective, incorrect or missing items. General change-of-mind returns are not accepted.

EFFECTIVE — 29 AUGUST 2026
NO CHANGE-OF-MIND RETURNS
GENERAL PREFERENCE CHANGES EXCLUDED
48-HOUR DAMAGE CLAIM WINDOW
DAMAGED, DEFECTIVE, INCORRECT OR MISSING ITEMS
SIZE EXCHANGES ALLOWED
REQUEST WITHIN 48 HOURS
FAIR & TRANSPARENT
Subject to applicable law
01

CHANGE OF MIND, CANCELLATIONS & CLAIM WINDOW

Tizzah does not accept general change-of-mind returns, exchanges, refunds or store credit based on personal preference or a request to switch to a different design or product. A normal size change is handled separately under the Size Exchange section below and is not treated as a general change-of-mind request. Once an order has been placed, it cannot be cancelled. All orders are final for cancellation purposes. Customer-requested cancellation is not available at any stage, and no refund or store credit will be issued for a cancellation request. Refusing delivery will not be treated as a valid cancellation. A request must be raised within 48 hours of confirmed delivery for both a normal size exchange and a damaged, defective, incorrect, missing or materially different item claim. The evidence requirements differ: item claims require the specified photographs and unboxing video, while a normal size exchange must be emailed to care@tizzah.com within 48 hours and does not require an unboxing video.
02

SIZE EXCHANGE

If you need to exchange your order for a different size, please contact us at care@tizzah.com within 48 hours of delivery. Once your exchange request is reviewed and approved, TIZZAH will arrange pickup of your existing order. Customers should not arrange or pay for their own return courier unless TIZZAH specifically instructs them to do so. A normal size exchange does not require an unboxing video. Size exchanges are for size changes only on the same product and cannot be used to switch to a different design or product because of a change of mind.
  • Exchange request must be emailed to care@tizzah.com within 48 hours of delivery.
  • Product must be completely unused and unworn.
  • Product must be unwashed.
  • All original tags must remain attached.
  • All original packaging must be intact.
  • Product must be returned in its original condition.
  • Product must have no perfume, makeup, stains, alterations, damage, washing or other signs of wear or use.
After the returned piece is received, TIZZAH will inspect it before approving the exchange. Once it passes inspection, TIZZAH will dispatch the requested new size. Size exchanges are subject to stock availability. If the requested size is unavailable, or the product is completely sold out, store credit for the eligible value will be issued for a future purchase. A cash or original-payment-method refund is not offered in this situation.
03

DAMAGED, DEFECTIVE, INCORRECT OR MISSING ITEM CLAIMS

A product claim may be eligible in the following situations:
  • Product received in a damaged condition.
  • A genuine manufacturing defect.
  • An incorrect product, size or colour shipped by Tizzah compared with the confirmed order.
  • An item or component is missing.
  • The product is materially different from its website description.
These item claims must be raised within 48 hours of confirmed delivery and must include the required complete, continuous and unedited unboxing video. A normal size-exchange request must also be emailed within 48 hours of delivery, but it does not require an unboxing video.
04

PRODUCT CONDITION REQUIREMENTS

To qualify for a size exchange, replacement or store credit, the product must:
  • Be completely unused and unworn.
  • Be unwashed.
  • Be returned with all original tags attached.
  • Be returned with all original packaging intact.
  • Be returned in its original condition.
  • Be free from perfume, makeup, stains, alterations, damage, washing or other signs of wear or use.
  • Be securely packed and ready for TIZZAH-arranged pickup after written approval.
Tizzah reserves the right to reject any return if the product fails quality inspection.
05

CLAIM & RESOLUTION PROCESS

Four clear steps from raising an eligible claim to final resolution.
  1. Step 01

    RAISE A CLAIM

    For a damaged, defective, incorrect or missing item, contact TIZZAH within 48 hours of confirmed delivery through the official support channel. Include the order ID, reason, clear photographs and the required unboxing video. For a normal size exchange, email care@tizzah.com within 48 hours of delivery; an unboxing video is not required.
  2. Step 02

    REVIEW & RETURN AUTHORISATION

    TIZZAH will review each request before authorising a return. For an approved size exchange, TIZZAH will arrange pickup of the existing order. Customers should not arrange or pay for their own return courier unless specifically instructed to do so. The existing return-shipping provisions continue to apply to approved damaged, defective or incorrect-item claims.
  3. Step 03

    INSPECTION

    Once a returned piece is received, TIZZAH will inspect it. A size-exchange item must meet every stated condition, tag and packaging requirement before the exchange is approved.
  4. Step 04

    RESOLUTION

    Once an approved size-exchange item passes inspection, TIZZAH will dispatch the requested available size of the same product. If the requested size is unavailable, or the product is completely sold out, store credit for the eligible value will be issued for a future purchase. Approved item claims continue to be resolved through replacement of the same product first, with the applicable store-credit resolution if that replacement is unavailable. Cash or original-payment-method refunds are not offered except where required by applicable law.
06

REPLACEMENT & STORE CREDIT

For an approved damaged, defective, incorrect or missing-item claim, replacement of the same product is the first and primary resolution. For an approved size exchange, TIZZAH will dispatch the requested available size of the same product after the returned item passes inspection. If the requested size is unavailable, or the product is completely sold out, store credit for the eligible value will be issued for a future purchase.
  • Store credit is non-transferable.
  • Store credit cannot be exchanged or redeemed for cash.
  • Store credit can only be used for future purchases on the official Tizzah website.
  • Any applicable validity period will be clearly communicated when the store credit is issued.
  • Monetary refunds to the original payment method, bank account, card, UPI account or any other source are not offered.
General change-of-mind returns, refunds and exchanges to a different design or product are not accepted. This does not limit an eligible size exchange for the same product.
07

Non-eligible returns

The following products or cases will NOT qualify for exchange, refund or store credit:
  • Change of mind or no longer wanting the product.
  • A request to exchange for a different design or product based on personal preference.
  • A size-exchange item that does not meet the stated condition, tag or packaging requirements.
  • Minor colour differences caused by screen settings or photography, and minor measurement variations that do not materially alter the advertised product.
  • Used, worn, washed, altered, stained or perfumed products.
  • Products with removed or missing tags.
  • Products damaged due to customer misuse.
  • Minor thread variations or natural packaging dents.
  • Damaged, defective, incorrect or missing-item claims raised after the applicable reporting period, subject to applicable law and non-waivable statutory consumer rights.
  • Sale, discounted and final-sale products are not eligible for general change-of-mind return or exchange. This does not exclude an eligible product claim or any remedy required by applicable law.
  • Damaged, defective, incorrect or missing-item claims submitted without proper proof, documentation or the required unboxing video.
Refusal of delivery without prior written authorisation from Tizzah is not an eligible return or claim. The order will be closed due to customer refusal and no refund will be issued to the original payment method, bank account, card or UPI. In rare cases involving a genuine and verifiable reason, Tizzah may consider partial store credit at its sole discretion. Store credit is not guaranteed and will be considered only after the parcel has been safely returned to Tizzah and passes inspection. Original shipping, Return-to-Origin shipping and applicable handling costs will be deducted from any approved store credit.
08

Shipping charges

For an approved claim involving damage, defect or an incorrect product supplied by Tizzah, the customer will not be required to bear the reasonable return-shipping cost. Tizzah will arrange reverse pickup where available or provide reimbursement instructions.
Customers must not return any product before receiving written approval and return instructions from Tizzah.
09

Fraud prevention & right to reject

Tizzah reserves the right to refuse any exchange, refund or store credit request in cases involving:
  • Suspicious activity or repeated abuse of the return policy.
  • False claims or misrepresentation.
  • Edited or fake unboxing videos.
  • Returned products that fail quality inspection.
Any rejection will be based on reasonable evidence and inspection. Nothing in this section limits the customer’s rights under applicable law.
10

Grievance redressal officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, Tizzah has appointed a Grievance Redressal Officer for customer complaints and dispute resolution.
Officer
Basir Ali
Designation
Grievance Redressal Officer
Email
care@tizzah.com
Acknowledgment
Within 48 hours
Resolution target
Within 15 working days
When raising a complaint, please include your full name, order ID, contact details, a description of the issue, and any supporting proof or documents.
11

Governing law & jurisdiction

This Policy is governed by the laws of India, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Nothing in this Policy limits any non-waivable right or remedy available to a consumer under applicable law. Any dispute shall be subject to jurisdiction as provided under applicable law.
— STILL HAVE QUESTIONS

We're here tohelp.

For a size exchange, email care@tizzah.com within 48 hours of delivery. No unboxing video is required. Once approved, TIZZAH will arrange pickup and inspect the returned piece before dispatching the requested available size. Damaged, defective, incorrect or missing-item claims must also be raised within 48 hours and require the stated evidence.

Contact support