— TIZZAH POLICY

Returns, made effortless.

A clear, considered policy for exchanges, returns and refunds — written in line with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 of India.

EFFECTIVE — [INSERT DATE]
BUYER PROTECTED
Consumer Act 2019
48-HOUR WINDOW
From delivery
EASY EXCHANGE
On approved requests
FAIR & TRANSPARENT
Considered process
01

Exchange & return window

Customers may request an exchange or return within 2 days (48 hours) from the date of delivery.
  • Requests raised after 48 hours will not be accepted.
  • The 48-hour window begins from confirmed delivery time.
02

Eligible cases for exchange or store credit

An exchange or store credit will only be applicable in the following situations:
  • Size issue with the received product.
  • Product received is different from the order placed.
  • Product received in damaged condition.
  • Manufacturing defect identified after inspection.
  • Any other eligible return approved by Tizzah.
03

Product condition requirements

To qualify for exchange or store credit, the product must:
  • Be unused, unworn and unwashed.
  • Be returned with all original tags attached.
  • Be returned in its original packaging.
  • Be properly packed for shipping.
  • Be free from stains, perfume, damage or alteration.
Tizzah reserves the right to reject any return if the product fails quality inspection.
04

Exchange process

Four clear steps from raising a request to final resolution.
  1. Step 01

    Raise request

    Contact Tizzah within 48 hours of delivery via email, website support, or official customer channels. Include order ID, reason, product photos and — for refund cases — the unboxing video.
  2. Step 02

    Ship product back

    After approval, ship the product with original packaging, tags and invoice. Customer bears return shipping responsibility. Tizzah is not liable for items damaged or lost in return transit.
  3. Step 03

    Inspection

    Once received, the product undergoes a quality inspection. This typically takes 2–5 working days.
  4. Step 04

    Resolution

    Based on inspection, Tizzah will issue an exchange, store credit, or refund (only in approved damaged / wrong-item cases with a valid unboxing video).
05

Store credit policy

If approved, store credit will be issued to the customer account.
  • Store credit is non-transferable.
  • It cannot be converted into cash.
  • It can only be used on future purchases at the Tizzah official website.
  • A validity period may be specified at issuance.
  • Partial unused balance may expire depending on issued terms.
Store credit processing may take 7–10 working days after successful inspection and approval.
06

Non-eligible returns

The following products or cases will NOT qualify for exchange, refund or store credit:
  • Used or washed products.
  • Products with missing tags or damaged packaging.
  • Return requests raised after 48 hours of delivery.
  • Products damaged due to customer misuse.
  • Minor thread variations or natural packaging dents.
  • Sale / discounted / final-sale items (unless damaged or wrong product delivered).
  • Claims raised without proper proof or documentation.
07

Shipping charges

A note on shipping responsibility for returns and exchanges:
  • Original shipping charges are non-refundable.
  • Customers are responsible for return shipping unless otherwise approved by Tizzah.
08

Fraud prevention & right to reject

Tizzah reserves the right to refuse any exchange, refund or store credit request in cases involving:
  • Suspicious activity or repeated abuse of the return policy.
  • False claims or misrepresentation.
  • Edited or fake unboxing videos.
  • Returned products that fail quality inspection.
09

Grievance redressal officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, Tizzah has appointed a Grievance Redressal Officer for customer complaints and dispute resolution.
Officer
[To Be Updated]
Designation
Grievance Redressal Officer
Email
[To Be Updated]
Acknowledgment
Within 48 hours
Resolution target
Within 15 working days
When raising a complaint, please include your full name, order ID, contact details, a description of the issue, and any supporting proof or documents.
10

Governing law & jurisdiction

This Policy is governed by the laws of India, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Any disputes arising under this Policy shall be subject to the jurisdiction of the competent courts of India.
  • Requests raised after 48 hours will not be accepted.
  • The 48-hour window begins from confirmed delivery time.
— STILL HAVE QUESTIONS

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This Policy shall be governed by the laws of India, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Any disputes shall be subject to the jurisdiction of the competent courts of India. Tizzah reserves the right to update or revise this Policy at any time without prior notice.