Questions,answered.
Everything you might want to know — about our pieces, our drops, your order, and the way we work.
Sizing, care, drops, and everything that defines a Tizzah piece.
What size should I choose?
Please refer to the size chart available on each product page before placing your order. If you need a different size after delivery, email care@tizzah.com within 48 hours of delivery. Once approved, TIZZAH will arrange pickup. The exchange is limited to another available size of the same product and remains subject to the stated item-condition requirements. A normal size exchange does not require an unboxing video.
How should I care for my Tizzah garments?
- Wash inside out
- Cold wash only
- Mild detergent recommended
- Do not bleach
- Do not iron directly on prints or embroidery
- Air dry for better longevity
How do Tizzah drops work?
Most Tizzah collections are released in limited quantities. Once a product goes out of stock, restocks may not always happen.
What is a pre-order?
Pre-order items are products available for purchase before they are ready for immediate dispatch. Estimated dispatch timelines will be mentioned on the product page.
Will sold-out products be restocked?
Some products may return in limited restocks, while others may never be reproduced. You can subscribe to restock notifications on selected products.
Are product colours exactly the same as the photos?
We try our best to display products accurately. However, slight colour differences may occur due to lighting and screen settings.
Where we ship, how long it takes, and how to track your parcel.
Where do you deliver?
We currently deliver across most locations in India and selected international countries.
Where is my order shipped from?
All orders are shipped from our operational facility in India.
What are the shipping charges?
Tizzah offers free shipping within India on orders above ₹2,999. Any applicable shipping charge for other orders will be displayed at checkout before payment.
Do you offer Cash on Delivery (COD)?
No. Tizzah currently accepts prepaid orders only.
When can I expect my delivery?
- Metro cities — usually 2 to 5 working days
- Other regions — usually 3 to 7 working days
Delivery timelines may vary during launches, sales, or unforeseen courier delays.
Which courier partners do you use?
We work with trusted third-party courier and logistics partners depending on service availability in your region.
How can I track my order?
Once your order is dispatched, you will receive tracking details via email, SMS, or WhatsApp.
Why has my order not shipped yet?
Orders generally take 1 to 3 working days to process. During launches or high-demand periods, dispatch timelines may be slightly extended.
Why is my order delayed?
Delays may occur due to:
- Weather conditions
- Courier disruptions
- Public holidays
- Operational delays
- Remote delivery locations
We appreciate your patience in such situations.
Do international orders have extra charges?
Yes. Customs duties, import taxes, or local charges (if applicable) must be paid by the customer according to their country's regulations.
What happens if I refuse delivery of my order?
If you refuse delivery without prior written authorisation from Tizzah, your order will be closed due to customer refusal and no refund will be issued to your original payment method, bank account, card or UPI. In rare cases involving a genuine and verifiable reason, Tizzah may consider partial store credit at its sole discretion. Store credit is not guaranteed and will be considered only after the parcel has been safely returned to Tizzah and passes inspection. Any approved credit will be issued after deducting the original shipping, Return-to-Origin shipping and applicable handling costs.
Placing, paying for, and amending your order.
How do I confirm my order?
Once your order is placed successfully, you will receive a confirmation email or message with your order details.
I am unable to place an order — what should I check?
Please check:
- Payment details
- Internet connection
- Billing and shipping information
If the issue continues, contact our support team.
Can I cancel my order?
Once an order has been placed, it cannot be cancelled. All TIZZAH orders are final for cancellation purposes, and customer-requested cancellation is not available at any stage. No refund or store credit will be issued for a cancellation request. Refusing delivery will not be treated as a valid cancellation and will be handled under TIZZAH’s Refused Delivery and Return-to-Origin Policy. This cancellation rule does not prevent an eligible size exchange under the separate Returns & Exchange Policy.
Can I change my delivery address?
Address changes are only possible before the order enters the processing stage.
How can I pay for my order?
We accept:
- UPI
- Debit and Credit Cards
- Net Banking
- Wallets
- Other supported online payment methods
The product I want is sold out — when will it return?
Some products may restock in limited quantities. You can subscribe for restock updates where available.
I won't be available to receive my order — what should I do?
Please coordinate directly with the courier partner using your tracking details to reschedule delivery if available.
When something isn't quite right with what arrived.
I received a damaged product — what should I do?
If your product arrives damaged or defective, raise a claim within 48 hours of delivery. Include your order ID, clear photos of the issue and one complete, continuous and unedited unboxing video recorded from the sealed package through the full unpacking. Claims submitted without the required unboxing video will not be accepted. Once the claim is approved and the returned product passes inspection, replacement of the same product will be provided first. If the exact same product is unavailable, Tizzah store credit will be issued.
I received a wrong or missing item — what should I do?
If you receive an incorrect product, an incorrect size or colour supplied by Tizzah, or an item is missing from your package, raise a claim within 48 hours of delivery. Include your order ID, clear photos and one complete, continuous and unedited unboxing video recorded from the sealed package through the full unpacking. Claims submitted without the required unboxing video will not be accepted. Once approved, the correct same product will be provided first. If the exact same product is unavailable, Tizzah store credit will be issued.
Why is an unboxing video required?
A complete unboxing video is mandatory for every damaged, defective, incorrect or missing-item claim. The video must begin before the sealed package is opened and continue without cuts, pauses or edits through the full unpacking. The shipping label, package condition and received product must be clearly visible. This evidence allows Tizzah to verify the claim fairly. Claims submitted without a valid unboxing video will not be accepted.
Eligible claims, replacement and store-credit resolution.
Can I exchange my product for another size?
Yes. If you need a different size, please contact us at care@tizzah.com within 48 hours of delivery. Once your exchange request is reviewed and approved, TIZZAH will arrange pickup of your existing order. Please do not arrange or pay for your own return courier unless TIZZAH specifically instructs you to do so.
After the returned piece is received, it will be inspected. It must be completely unused and unworn, unwashed, in its original condition, with all original tags attached and all original packaging intact, and must have no perfume, makeup, stains, alterations, damage, washing or other signs of wear or use.
Once the item passes inspection, TIZZAH will dispatch the requested new size. Size exchanges are subject to stock availability. If the requested size is unavailable, or the product is completely sold out, store credit for the eligible value will be issued for a future purchase. No cash or original-payment-method refund is promised.
Size exchanges are for size changes only on the same product and cannot be used to switch to a different design or product because of a change of mind. A normal size-exchange request must be made within 48 hours of delivery, but it does not require an unboxing video.
When is a damaged, defective, incorrect or missing-item claim eligible?
A product claim may be eligible when the product received is damaged, defective, incorrect, missing, or materially different from its website listing. These item claims must be raised within 48 hours of delivery and supported by one complete, continuous and unedited unboxing video. General change-of-mind returns are not accepted. Normal size exchanges are handled separately: the request must also be emailed within 48 hours of delivery, but no unboxing video is required.
How does the claim and replacement process work?
Raise your claim within 48 hours of delivery and provide your order details, clear product photos and the required unboxing video. Tizzah will review the submitted evidence and provide return instructions if the claim is provisionally approved. The returned product must be unused, unwashed and returned with all original tags, packaging and accessories. Once the product passes inspection, replacement of the same product will be provided first. If the exact same product is unavailable, Tizzah store credit will be issued.
How long does claim resolution take?
Our team generally reviews submitted claim details within 48 hours. After the returned product is received, inspection may take approximately 2–5 working days. Once approved, replacement of the same product will be arranged first. If the exact same product is unavailable, store credit will be issued to the customer’s Tizzah account.
Are refunds issued to the original payment method or bank account?
No. TIZZAH does not issue cash refunds to the original payment method, bank account, card or UPI for customer product claims or normal size exchanges. Approved damaged, defective, incorrect or missing-item claims are resolved through replacement of the same product first, with store credit if that replacement is unavailable. After an approved size-exchange item passes inspection, TIZZAH will dispatch the requested available size of the same product. If the requested size is unavailable, or the product is completely sold out, store credit for the eligible value will be issued for a future purchase.
Who is responsible for return shipping?
For a size exchange, email care@tizzah.com within 48 hours of delivery. Once the request is approved, TIZZAH will arrange pickup of the existing order. Please do not arrange or pay for your own return courier unless TIZZAH specifically instructs you to do so. A normal size exchange does not require an unboxing video. For damaged, defective, incorrect or missing-item claims, wait for TIZZAH’s return instructions after the submitted evidence has been reviewed. Original shipping charges are non-refundable.
Invoices, contact, hours, and a little about us.
Can I get a GST invoice?
Yes. GST invoices are automatically generated for eligible orders.
Do you offer custom designs?
Currently, Tizzah does not offer custom-made or personalised designs.
Where is Tizzah based?
Tizzah operates from India.
How can I contact Tizzah?
You can reach us through:
- Email: care@tizzah.com
- WhatsApp: +919099977043
- Instagram: @bytizzah
What are your customer support hours?
Monday–Saturday, 10:00 AM–6:00 PM IST
Are Tizzah products limited?
Yes. Many Tizzah products are produced in limited quantities and may not restock once sold out.
How do I know about new drops?
Follow Tizzah on our official social platforms and subscribe to notifications for updates on new releases and launches.
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