— TIZZAH SUPPORT

Returns & size exchanges.

For a size exchange, email care@tizzah.com within 48 hours of delivery; no unboxing video is required. Once approved, TIZZAH will arrange pickup. The form below remains for damaged, defective, incorrect or missing-item claims.

— BEFORE YOU BEGIN

A few things to -keep in mind.

  • WINDOW

    48 hours for item claims

    Normal size-exchange requests and damaged, defective, incorrect or missing-item claims must be raised within 48 hours of confirmed delivery. A normal size exchange does not require an unboxing video; item claims do.

  • CONDITION

    Unused, unwashed, tags on

    For a size exchange, the returned piece must be completely unused and unworn, unwashed, in its original condition, with all tags attached and all original packaging intact, and have no perfume, makeup, stains, alterations, damage, washing or other signs of wear or use.

  • MANDATORY · CLAIMS

    Unboxing video required

    For damaged, defective, incorrect or missing items, one complete and unedited unboxing video recorded from the sealed package through the full unpacking is required.

  • RESOLUTION

    Replacement comes first

    After an approved size-exchange item passes inspection, TIZZAH dispatches the requested available size. If that size is unavailable or the product is completely sold out, store credit for the eligible value is issued. Cash refunds are not offered.

VIEW RETURNS & EXCHANGE POLICY
— REQUEST FORM

Tell us what you need.

Use this form within 48 hours of delivery for a damaged, defective, incorrect or missing-item claim. For a normal size exchange, email care@tizzah.com within the same 48-hour period instead; an unboxing video is not required for that separate process.

— ORDER DETAILS

Find this in your order confirmation email or under your account.

— THE REQUEST
— SUPPORTING PROOF
Product photos *
No file chosen

Upload clear photos of the damaged, defective, incorrect or missing-item issue. JPG / PNG · max 20MB combined.

Upload one complete, continuous and unedited unboxing video recorded from the sealed package through the full unpacking. Paste a publicly accessible Google Drive or WeTransfer link here and ensure viewing permission is enabled.

— OUR TEAM RESPONDS WITHIN 48 HOURS · MON—SAT

— WHAT HAPPENS NEXT

From request toresolution.

  1. 01

    We review your request

    Our team checks your submission and supporting proof within 48 hours of receipt.

  2. 02

    We confirm next steps

    You'll receive an email with the approval status, instructions for sending the product back, and any clarifications we need.

  3. 03

    Inspection on arrival

    Once we receive the product, our team inspects it for eligibility against the return policy — usually within 2–5 working days.

  4. 04

    Resolution issued

    For an approved size exchange requested by email, TIZZAH arranges pickup, inspects the returned piece and dispatches the requested available size of the same product. If that size is unavailable or the product is completely sold out, store credit for the eligible value is issued. Approved item claims remain subject to their separate replacement and store-credit process.

— ANOTHER QUESTION

Reach usdirectly.

If you need help before raising a request — or your situation doesn't fit the form — message us.

EMAIL care@tizzah.com WHATSAPP +919099977043
HOURS Mon — Sat · 10:00 AM – 6:00 PM IST