— TIZZAH SUPPORT

Raise a return or exchange.

A few quick details and our team will take it from there — we usually reply within 48 hours.

— BEFORE YOU BEGIN

A few things to keep in mind.

  • WINDOW

    Within 48 hours of delivery

    Requests raised after the 48-hour window from delivery are not eligible for exchange, store credit, or refund.

  • CONDITION

    Unused, unwashed, tags on

    The product must be in original condition with all tags attached and original packaging intact.

  • MANDATORY · REFUNDS

    Unboxing video required

    For damaged, wrong, or missing items, a complete unboxing video (sealed package through full unpacking) is required.

  • REFUND RULES

    Refunds: damaged or wrong items only

    All other approved requests are resolved as exchange or store credit. Tizzah's decision after inspection is final.

READ THE FULL REFUND POLICY
— REQUEST FORM

Tell us what's happened.

Fill in the form below. Required fields are marked with *. Your details and any uploaded photos will be sent directly to our customer support team.

— ORDER DETAILS

Find this in your order confirmation email or under your account.

— THE REQUEST
— SUPPORTING PROOF
Product photos
No file chosen

Upload clear photos of the issue (front, back, close-up of defect). JPG / PNG · max 20MB combined.

Required for refund claims. Upload your unboxing video (recorded start to finish, sealed package visible) to Google Drive, WeTransfer, or WhatsApp, then paste the share link here.

— OUR TEAM RESPONDS WITHIN 48 HOURS · MON—SAT

— WHAT HAPPENS NEXT

From request to resolution.

  1. 01

    We review your request

    Our team checks your submission and supporting proof within 48 hours of receipt.

  2. 02

    We confirm next steps

    You'll receive an email with the approval status, instructions for sending the product back, and any clarifications we need.

  3. 03

    Inspection on arrival

    Once we receive the product, our team inspects it for eligibility against the return policy — usually within 2–5 working days.

  4. 04

    Resolution issued

    Based on inspection, we issue an exchange, store credit, or refund (where eligible). Store credit is typically processed in 7–10 working days.

— ANOTHER QUESTION

Reach us directly.

If you need help before raising a request — or your situation doesn't fit the form — message us.

EMAIL ordersupport@[yourdomain].com WHATSAPP +91 00000 00000
HOURS Mon — Sat · 10:00 AM – 6:00 PM IST