Return to origin (RTO)
Orders returned because of customer refusal, customer unavailability, an incorrect or incomplete address, an unreachable contact number, or failed delivery attempts may incur Return-to-Origin charges.
If a customer refuses delivery without prior written authorisation from Tizzah, the order will be closed due to customer refusal. No refund will be issued to the original payment method, bank account, card or UPI.
In rare cases involving a genuine and verifiable reason, Tizzah may consider partial store credit at its sole discretion. Store credit is not guaranteed and will be considered only after the parcel has been safely returned to Tizzah and passes inspection.
Any approved store credit will be calculated after deducting the original shipping cost, Return-to-Origin or return-shipping charges, and applicable handling costs. No refund or store credit will be processed while the parcel remains in return transit.
If Tizzah agrees to re-dispatch an RTO order, all applicable re-dispatch and previous RTO shipping charges must be paid before re-dispatch.
