— TIZZAH SHIPPING

Delivered with intention.

A transparent, reliable shipping experience for every order — prepared in line with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 of India.

EFFECTIVE — [INSERT DATE]
PAN-INDIA DELIVERY
2–7 working days
WORLDWIDE SHIPPING
7–21 working days
REAL-TIME TRACKING
Email, SMS & WhatsApp
SECURE PREPAID
Trusted gateway
01

Order processing

All orders are processed within 1–3 working days after successful payment confirmation.
  • Orders are processed only on working days (excluding Sundays and public holidays).
  • During high-demand periods, launches, sales, or unforeseen situations, processing timelines may be extended.
  • Once your order is processed and packed, it is dispatched to our shipping partner.
02

Shipping timelines

Estimated delivery timelines vary by destination. Timelines are estimates — not guaranteed delivery commitments.
— DOMESTIC — INDIA
  • Metro cities — 2 to 5 working days.
  • Other locations — 3 to 7 working days.
— INTERNATIONAL
  • Delivery varies by destination country, customs clearance and local courier services.
  • International orders are generally delivered within 7 to 21 working days.
03

Order tracking

Once your order is dispatched, you will receive:
  • A unique tracking ID for your shipment.
  • Details of the assigned courier partner.
  • A tracking link via email, SMS or WhatsApp.
Customers are advised to regularly monitor shipment updates using the provided tracking information.
04

Shipping charges

Shipping charges are calculated at checkout based on:
  • Delivery location.
  • Order weight.
  • Selected shipping method.
Any applicable shipping charges will be displayed before payment confirmation.
05

Payment policy

Tizzah currently accepts prepaid orders only. Cash on Delivery (COD) is not offered at this time.
  • Orders are processed and dispatched only after successful payment confirmation.
  • Tizzah reserves the right to cancel or reject any suspicious or high-risk transactions at its sole discretion.
06

Delivery attempts

Courier partners will usually attempt delivery multiple times. If delivery fails due to:
  • Customer unavailable at the delivery address.
  • Incorrect or incomplete address.
  • Unreachable contact number.
  • Refusal to accept the order.
The shipment may be returned to Tizzah as Return To Origin (RTO). Additional shipping charges may apply for re-dispatch requests.
07

Incorrect address responsibility

Customers are responsible for providing accurate delivery details:
  • Correct shipping address.
  • Valid phone number.
  • Accurate recipient details.
Tizzah shall not be responsible for delays or failed deliveries caused by incorrect customer information.
08

Delayed deliveries

While we strive to ensure timely deliveries, delays may occur due to:
  • Weather conditions.
  • Courier disruptions.
  • Public holidays.
  • Operational issues.
  • Remote delivery locations.
  • Customs clearance for international shipments.
  • Force majeure events.
Tizzah shall not be liable for delays caused by circumstances beyond reasonable control. However, our support team will make reasonable efforts to assist with shipment-related concerns.
09

Return to origin (RTO)

Orders returned due to failed delivery attempts, customer refusal, incorrect address, or customer unavailability:
  • May require additional shipping charges for re-shipment.
  • Original shipping charges are non-refundable.
10

International duties & taxes

For international orders, the following charges shall be borne entirely by the customer:
  • Customs duties.
  • Import taxes.
  • VAT or equivalent local taxes.
  • Any other local government charges.
Tizzah is not responsible for customs delays or additional import charges imposed by destination countries.
11

Shipping partner disclaimer

Tizzah works with trusted third-party courier and logistics providers for deliveries. Once an order is dispatched, shipment handling is managed by the respective logistics partner.
While Tizzah will make reasonable efforts to assist customers in resolving courier-related concerns, delivery timelines and transit operations are dependent on third-party logistics services.
12

Force majeure

Tizzah shall not be held responsible for shipping or delivery delays caused due to events beyond reasonable control, including but not limited to:
  • Natural disasters and floods.
  • Strikes and lockdowns.
  • War or civil unrest.
  • Cyber incidents.
  • Transportation disruptions.
  • Government restrictions.
  • Courier operational failures.
13

Customer support

For shipping-related assistance, reach our team during working hours.
Support email
Ordersupport@[yourdomain].com
Working hours
Mon — Sat · 10:00 AM – 6:00 PM IST
14

Grievance redressal officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, Tizzah has appointed a Grievance Redressal Officer.
Officer
[To Be Updated]
Designation
Grievance Redressal Officer
Email
[To Be Updated]
Acknowledgment
Within 48 hours
Resolution target
Within 15 working days
When raising a complaint, please include your full name, order ID, contact details, a description of the issue, and any supporting proof or screenshots.
15

Governing law

This Shipping Policy is governed by the laws of India. Any disputes arising under this Policy shall be subject to the jurisdiction of competent Indian courts.
— NEED HELP WITH AN ORDER

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Reach out anytime during our working hours for shipping queries, tracking updates, or delivery concerns — we'll respond promptly and personally.

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This Shipping Policy is governed by the laws of India. Any disputes arising under this Policy shall be subject to the jurisdiction of competent Indian courts. Tizzah reserves the right to modify or update this Shipping Policy at any time without prior notice. Customers are advised to review this page periodically before placing orders.